Right at the start of this blog I had a whinge about privacy laws. I’m going to have another one now. What’s the point of having a blog if you can’t have a vent on it?
Our energy accounts are both with the same company, and both in my husband’s name. I accidentally paid the money for the electricity account into the gas account (same company, slightly different BPAY number). Anyway, I got one of those scary red letters today telling us that our electricity was about to be cut off, and I freaked out. So I called the energy company, and of course, they wouldn’t speak to me because of the Privacy Act. They wouldn’t help me or tell me what had happened to the money, although the girl said at the end of the conversation after a pause, “I can’t tell you any details about your account, but I can say that often people mix up the gas and electricity if they have an account for both.” Immediately I realised what I’d done, but there was absolutely nothing to do about it. I had to call my husband at work, tell him the details and get him to call.
Just seems like another irritation that makes life more frustrating. Grr. I’ve had a frustrating couple of days. Hopefully it will all get better tomorrow (don’t know what’s different about tomorrow, but there’s always hope).